Free Shipping Policy

 

At Guitar Haus, we value our customers and strive to provide the best shopping experience possible. 

As part of our commitment to excellent service, we offer free shipping on most orders valued at $500 and up. 

Important Details:

  • Qualifying Orders: Most orders over $500 qualify for free shipping. However, this policy does not apply to heavy and bulky items.
  • Canada-Wide: This free shipping policy applies Canada-wide.
  • United States: This free shipping policy also applies to orders shipped to the United States.

Additional Information for US Orders:

  • Duties: You may be responsible for paying duties as determined by US customs.

Exceptions:

  • Case-by-Case Analysis: We reserve the right to evaluate each order individually. If the shipping costs are deemed unreasonable, the free shipping policy may not apply.

Shipping & Delivery Responsibilities

Our responsibility as the seller includes:

  • Providing tracking information promptly.

  • Ensuring the shipment is properly addressed and prepared for safe delivery.

  • Assisting with any issues related to lost or damaged shipments, within reasonable limits.

  • Filing claims with the courier when necessary, as only the shipper can usually initiate these.

The customer’s responsibility includes:

  • Monitoring tracking updates and delivery progress.

  • Contacting the courier directly for changes to the delivery, such as rescheduling, holding for pickup, or adjusting delivery instructions.

  • Being available to receive the package, especially for orders requiring a signature.

Please note:
While we’ll always do our best to help if any problems arise, delivery logistics, such as rescheduling or changing delivery times, are handled by the courier and are the customer’s responsibility once the package is in transit.

Thank you for choosing Guitar Haus!