Trade & Consignment Policy

At Guitar Haus, we’re passionate about helping you find the perfect guitar. Here’s how we handle trade-ins, consignments, and purchases of used instruments:

Trade-Ins

We welcome trade-ins and are happy to work with you on a deal. To streamline the process:

  1. Select Your Desired Instrument: Provide a link to the guitar or product you’re interested in from our website.
  2. Share Details About Your Guitar:
    • The make and model of your instrument
    • The year it was made and current condition.
    • A few clear photos of your guitar (front, back, and any unique details)
    • How much you are expecting to receive in trade-in value toward the new instrument

Important: If you don’t include the amount you’re expecting, it will be the first thing we ask for, so including it upfront will save time.

  1. Send Us the Information: Email the details to sales@guitarhaus.ca, and we’ll review your request.

We reserve the right to decline any trade-in offer. Providing complete and accurate information helps us process requests more efficiently.

Consignments

At this time, we do not accept consignments. We prefer to avoid any risk of damage to your instrument.

Purchasing Used Instruments

We currently do not purchase used instruments.

For questions or more information, feel free to reach out, we’re happy to help!